The world was given an insight into how both Twitter and the UK's e-government work today when the national media discovered one of Whitehall's in-house self-proclaimed web geek's guide to using Twitter. Neil Williams, head of corporate digital channels at the Department for Business, Innovation and Skills, quietly posted his compact 5,382 word guide to setting up UK.gov Twitter feeds here last week. Highlighting the lightning speed at which web 2.0 can work, by this morning it was plastered all over the papers. The guide pitches Twitter as "free to use with a relatively low impact on resources [with] the potential to deliver many benefits in support of our communications objectives". It is, Williams says, "experiencing a phenomenal adoption curve in the UK and being used increasingly by government departments, Members of Parliament, a number of our stakeholders as well as millions of businesses, non government organisations and individuals."
