In the past, our relationship with our computers was technical. We cared what CPU they had and what software they ran. We understood our networks and how they worked. We were experts, or we depended on someone else for expertise. And security was part of that expertise. This is changing. We access our email via the web, from any computer or from our phones. We use Facebook, Google Docs, even our corporate networks, regardless of hardware or network. We, especially the younger of us, no longer care about the technical details. Computing is infrastructure; it's a commodity. It's less about products and more about services; we simply expect it to work, like telephone service or electricity or a transportation network. Infrastructures can be spread on a broad continuum, ranging from generic to highly specialized. Power and water are generic; who supplies them doesn't really matter. Mobile phone services, credit cards, ISPs, and airlines are mostly generic. More specialized infrastructure services are restaurant meals, haircuts, and social networking sites. Highly specialized services include tax preparation for complex businesses; management consulting, legal services, and medical services.
